Frequently Asked Questions (FAQs)

1. What shipping options do you offer?

We offer several shipping options including Standard and Expedited shipping. Shipping rates and delivery times vary based on your location and the shipping method selected at checkout.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website or the carrier’s tracking portal.

3. What is your return policy?

We accept returns within [7] days of delivery. Products must be unused and in their original packaging. To initiate a return, please contact our customer service team at info@shopraka.com. Note that some items may be non-returnable.

4. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping times and rates vary depending on your location. Customs duties and taxes may apply and are the responsibility of the customer.

5. How do I change or cancel my order?

Orders can be changed or canceled within [24] hours of placing them. Please contact our customer service team as soon as possible to request changes. Once an order is in processing or has been shipped, changes cannot be made.

6. What should I do if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@shopraka.com. Provide your order number and a description of the issue, and we will assist you in resolving the problem promptly.

7. How can I contact customer support?

You can reach our customer support team via email at info@shopraka.com. Our team is available to assist you with any questions or concerns.

8. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment options. Payment options available will be shown at checkout.

9. Can I create an account to track my orders?

Yes, creating an account allows you to track your orders, view order history, and save shipping information for faster checkout. You can create an account during the checkout process or by signing up on our website.